Cancellation Policy

Cancellation Policy

Right of Withdrawal

Consumers have the right to withdraw from this contract within fourteen days without giving any reason.

Withdrawal Period

You have the right to withdraw from this contract within fourteen days without stating any reason. The withdrawal period shall be fourteen days from the day on which you, or a third party designated by you who is not the carrier, took possession of the last item of goods.

To exercise your right of withdrawal, you must inform us (KWS Küttler GmbH, Gilsatalstraße 42, 34599 Neuental, Germany, info@wertchips.de, Phone: +49 (0) 66 93 / 91 109 - 0) of your decision to withdraw from this contract by means of a clear statement (e.g., a letter sent by post or an email).

You may use the attached model withdrawal form, although this is not mandatory.

You may also exercise your right of withdrawal online at https://wertchips.de/vertrag-widerrufen/ via the website footer. If you use this online function, we will promptly provide you with confirmation of receipt on a durable medium (e.g., by email), including information about the content of the withdrawal declaration as well as the date and time it was received.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning the exercise of the right of withdrawal before the withdrawal period has expired.

Effects of Withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, including delivery costs (except for any additional costs resulting from your choice of a type of delivery other than the least expensive standard delivery offered by us), without undue delay and in any event no later than fourteen days from the day on which we receive notification of your withdrawal from this contract.

We will use the same means of payment for the reimbursement that you used for the original transaction, unless expressly agreed otherwise with you. In no event will you incur any fees as a result of such reimbursement.

We may withhold reimbursement until we have received the goods back or until you have supplied evidence of having sent back the goods, whichever occurs first.

You must send back or hand over the goods to us without undue delay and in any event no later than fourteen days from the day on which you notify us of the withdrawal from this contract.

The deadline is met if you send back the goods before the period of fourteen days has expired.

You shall bear the direct cost of returning the goods. For goods that, due to their nature, cannot normally be returned by post, the maximum return cost is EUR 120.00.

You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.

Exclusion of the Right of Withdrawal

The right of withdrawal does not apply to the following contracts:

Contracts for the supply of goods that are not prefabricated and for the production of which an individual selection or determination by the consumer is decisive, or which are clearly tailored to the personal needs of the consumer.