Cancellation Policy (for end consumers)

Right of cancellation

You have the right to cancel this contract within fourteen days without stating reasons.
The cancellation period is fourteen days from the day on which you or a third party appointed by you, who is not the carrier, have/has taken possession of the final goods.
In order to exercise your right of cancellation, you must inform us (KWS Küttler GmbH, Gilsatalstraße 42, DE-34599 Neuental Germany, Tel. 0049 (0) 66 93 / 91 109 - 0, Fax 0049 (0) 66 93 / 91 109 - 29, by means of an unambiguous declaration (e.g. by a letter sent by post, fax, or email) of your decision to cancel this contract. You can use the sample cancellation form for this (PDF file download at, although this is not mandatory.
You can also fill out and send the sample cancellation form or another unambiguous declaration electronically on our website If you use this option, we will send you a confirmation of the receipt of any such cancellation without undue delay (e.g. by email).
In order to comply with the cancellation term it is sufficient that the notification of the choice to exercise the right of cancellation is sent prior to the expiration of the cancellation period.

Implications of cancellation

If you cancel this contract, we must refund to you all payments that we have received from you, including the delivery costs (with the exception of additional costs resulting from you having selected a means of delivery other than the cheapest standard delivery we offer), without undue delay and within no more than fourteen days from the day on which we receive the notification of your cancellation of this contract.

For products that by their nature cannot be returned by post, we will have the goods collected by a forwarding agency. You shall cover the direct costs of the return of the goods. The costs are estimated at no more than around 65 euros.

We will use the same means of payment for the refund that you used for the original transaction, unless otherwise expressly agreed with you; on no account will you incur fees for this refund. We can refuse the refund until we have received the returned goods or until you have provided evidence of having sent the goods back to us, depending on which occurs first.
You must send the goods back to us or hand them over to us without undue delay and in any case no later than within fourteen days from the day on which you inform us of the cancellation of this contract. The term is deemed to have been adhered to if you dispatch the goods prior to the expiration of the term. You shall cover the direct costs for the return of the goods.
You are only required to pay for any depreciation in the value of the goods if this depreciation can be traced back to the handling of the goods on your part that is not necessary in order to check their quality, characteristics, and function.

The right of cancellation does not apply to distance contracts for the delivery of goods that are not pre-assembled and for the manufacture of which an individual selection or specification by the purchaser is essential, or which have been uniquely tailored to the personal requirements of the purchaser!